Work Experience

"Work is love made visible" (Kahill Gilbran)

"Work is the curse of the drinking classes" (Oscar Wilde)

I have had worked in a number of IT roles, progressing from Technical Support, through Web Development, Delivery Management and onto Project and Program Management

I still have some working goals in my life, such as incorporating more of a creative element into my work, such as photography and design.

I have had pleasing feedback throughout my career, such as:

"...is a real benefit to any team", "Rick's attention to quality and concern for the customer is admirable", "is motivated and tenacious", "has exceptional technical ability and experience"

Computer Sciences Corporation

Project Manager

March 2016 - Present

Project Managed various IT Hosting and EUS Projects on Metropolitan Police account
PMP, Prince2 Practitioner, ITIL

hewlett packard

Project Manager

July 2009 – July 2015

Project Managed various IT Hosting Projects on accounts including Samsonite, DWP, Inchcape, Aviva and Kuehne + Nagel
PMP, Prince2 Practitioner, ITIL

Aviva

Infrastructure Change Manager

March 2008 – June 2009 (1 year 4 months)

Project management for IT infrastructure change
Qualified as a Prince2 Practitioner

norwich union

Delivery Manager

July 2007 – March 2008 (9 months)

Project management for software development.
Managing a team of analysts and developers working on distributed and mid-range application development & support

Systems Analyst, Application & Web Design

July 2006 – July 2007 (1 year 1 month)

Customer contact for small and medium application projects internal to Norwich Union. Managing requirements, design, testing and post implementation support.
A developer in C#.NET, VB.NET, C++, VB, Perl, WSH, COM, SQL.
Also have been involved in 3rd party product evaluations.

Project Requirements Manager

February 2006 – July 2006 (6 months)

A secondment role, providing requirements gathering, and consultancy for a major project for Norwich Union

Technical Analyst

September 1999 – January 2006 (6 years 5 months)

Various roles, including Data Migration, Data Management, and Application and Web Developer

norwich Union

IT Consultant (Compuserf)

August 1998 – August 1999 (12 month contract)

A major server and desktop upgrade across multiple sites for 8000+ staff
Upgrade to Windows Desktop and NT4 server technologies
Data migration and upgrade of Database technologies

BT

IT Consultant (Compuserf)

April 1997 to May 1998 (12 month contract)

Supporting over 600 PCs over a Novell and NT based network.
Duties included second line support for mainly Microsoft products; Hardware support, maintenance and installation.
Network support included installation, administration and cabling, and server administration.
Providing support for the MS-Mail roll-out. Duties included installing and upgrading MS-Exchange Services, Internet Explorer.
Client software, NT workstation, Windows 95, Windows for Workgroups, TCP/IP; and Hardware installation.

construction Industry training board

IT Consultant (Compuserf)

October 1996 to April 1997 (6 month contract)

Supporting over 500 PCs over a Novell 3.11- 4.0 based network.
Supporting first & second line support for mainly Microsoft products; Hardware support, maintenance and installation.
Network support included Novell installation and administration, cabling, and support of the hubs, bridges and routers

eastern electricity

IT Consultant (Compuserf)

June 1996 to October 1996 (4 month contract) & April 1998 to July 1998 (3 month contract)

Supporting 250 PCs over an NT and Novell 3.11- 4.0 based network.
Supporting first & second line software support for Microsoft products, network administration, hardware support, maintenance and installation.
Novell Server Administration.

ionica

IT Consultant (Compuserf)

August 1995 to March 1996 (7 month contract)

Supporting 250 PCs & 60 Apple MACs over a Novell 3.11- 4.0 based network.
Supporting first & second line software support for Microsoft products, network administration, hardware support, maintenance and installation.

Thomas cook

IT Consultant (Compuserf)

March 1995 to August 1995 (6 month contract)

Supporting over 1000 PCs over a Token Ring network running Novell 3.12
Supporting first & second line software support for Lotus and Microsoft products, and network administration.

west suffolk hospitals nhs trust

Technical Support

September 1992 – March 1995 (2 years 8 months)

A two and a half year position providing support on 700 PCs & 100 terminals.
Providing second line telephone and site visit hardware and software support in MS-DOS, Windows, UNIX, and VMS environments.
Network cabling, installations, administration, and security on the trust's Novell servers, and the DEC VAX VMS system.
Installation, training, and maintenance of PC based equipment, (including all types of printers, PCs, and peripherals) and software.
Vendor Selection and Supply Management
Managed the support team.

perkins engines

Applications Developer

January 1991 - September 1991 (8 months)

Secondment position as part of my Degree.
Development work in C and Clarion (a 4GL)
Technical Support